Clarifile Support

Help for Clarifile users

For help with Clarifile, contact support@clarifile.app.

Account and Sign-In

If you cannot sign in, make sure you are using the same email or Apple account that you used to create your Clarifile account. For email signups, open the newest confirmation email only. Older confirmation links may expire or become invalid.

Subscriptions and Restore Purchases

If premium features are not available after purchase, open Clarifile Settings and tap Restore Purchases. Subscription billing, cancellation, and refunds are handled by Apple App Store or Google Play, depending on where you subscribed.

Scanning, OCR, and Translation

For best results, scan documents in good lighting, keep the page flat, and review extracted text before translating. OCR, translation, AI interpretation, and cloud backup require network access.

Account Deletion

You can delete your Clarifile account in the app from Settings. This removes your Clarifile cloud documents, stored files, subscription metadata, usage data, and local cached Clarifile documents, then signs you out.

Privacy and Terms

Review Clarifile's Privacy Policy and Terms of Service for more information about data processing, storage, subscriptions, and limitations.